# FAQs

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<summary>I've Purchased A Membership, But I'm Still Waiting In Line</summary>

If you're facing this issue, please get in touch with us through [Support](/support.md).

</details>

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<summary>I Want The Bot To Give Better Responses</summary>

For enhanced chatbot responses, you can opt for a tier 1/2 [membership](/product-guides/premium-features.md) or use your own [API key](/archive/openai-api.md).

</details>

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<summary>Why Was My Chatbot Set To Private?</summary>

Your chatbot may be set to private if it's determined that the original creation was not yours. At Pixelchat, we highly value creativity and originality, meaning public chatbots should be unique creations of their users. If you've imported a bot from another user, we ask that you kindly keep these bots set to "Private".

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<summary>Why Was My Chatbot Deleted?</summary>

Chatbots may be deleted if they violate our Terms of Service (TOS), which prohibit depictions of underage characters and offensive, insensitive, upsetting, or plainly creepy content. For more details, please refer to the 'Unacceptable Content' section of our [guidelines](/community-guidelines.md).

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<summary>My Chatbot Was Incorrectly Deleted</summary>

If you believe your chatbot was wrongly deleted, please open up a ticket on our [support channel](/support.md).

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<summary>I Accidentally Deleted My Account, How Can I Recover It?</summary>

Please reach out to our [support team](/support.md) immediately. We will assist you in restoring your account.

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<summary>If I Delete My Account, Can I Use My Email To Make A New One?</summary>

Yes, you can use the same email to create a new account. If you had a subscription active on the deleted account, it may not be restored, in such cases, please reach out to support to assist you with subscription restoration.&#x20;

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.secretmate.ai/faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.